Membership Recruitment Coordinator - Tier I

The Gathering Spot • Atlanta, GA

41d

About The Position

The Membership Coordinator reports to the Head of Membership Billing & Retention and serves as a frontline representative responsible for supporting new club member acquisition through high-volume inbound and outbound communication. This hourly, non-exempt position operates in a structured, metrics-driven, call center–style environment and focuses on delivering consistent customer service while contributing to membership enrollment goals.
Essential Duties & Responsibilities
Duties include, but are not limited to:

Requirements

• 1+ year of experience in a call center, customer service, or inside sales environment preferred
• Comfort handling high volumes of inbound and outbound calls
• Strong verbal and written communication skills
• Ability to work in a performance-based, metrics-driven environment
• Experience using CRM systems (Salesforce preferred)
• Strong organizational skills and attention to detail
• Ability to follow established processes, scripts, and quality standards
• Ability to multitask, prioritize, and manage time effectively
• Commitment to delivering high-quality customer service

Nice To Haves

• Undergraduate degree preferred but not required

Responsibilities

• Handle a high volume of inbound calls, emails, and digital inquiries from prospective members
• Conduct outbound phone and email outreach to assigned leads and prospect lists
• Qualify prospective members using established criteria, scripts, and workflows
• Educate prospects on club membership offerings, pricing, and benefits
• Schedule tours and ensure timely follow-up communication
• Support the enrollment process by guiding prospects through next steps and required documentation
• Accurately document all interactions, outcomes, and follow-up actions in Salesforce or other CRM systems in real time
• Adhere to established call quality standards, scripts, and customer service guidelines
• Participate in call monitoring, coaching sessions, and Quality Assurance (QA) reviews
• Manage multiple tasks simultaneously while meeting productivity and quality expectations
• Provide consistent, professional service while working under time constraints
• Support occasional on-site or community events as scheduled

Benefits

• Competitive hourly pay
• Paid time off (vacation and sick time)
• Medical, dental, and vision benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees