Membership & Outreach Manager-Tennis Center

The Pennsylvania State University•University Park, FL

26d•Onsite

About The Position

Managers must be committed to creating and leading a welcoming environment that enables members of the Penn State community to thrive. They must have the ability to multitask in a fast-paced environment while providing excellent interpersonal skills and leadership. Managers must have strong problem-solving and communication skills.

Requirements

Minimum of 150 hours as a Membership and Outreach Attendant required.
Must successfully complete the following 3 clearances: PA State Police Criminal Background Check PA Child Abuse History Clearance FBI Criminal Background Check
Successfully complete Pediatric and Adult CPR/First Aid after hire.
Ability to positively interact with patrons and employees alike.
Demonstrated leadership skills.
Strong critical thinking skills.
Promote Campus Recreation programs and services.

Responsibilities

Oversight of daily operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.
Perform membership and court time sales, administrative duties, answering the office phone, guiding facility tours and providing general customer service to patrons.
Troubleshooting issues with membership/membership renewals, and court times.
Assist with the coordination of Campus Recreation outreach events.
Manage digital outreach in facilities
Serve as a staff trainer and provide professional development opportunities to current employees.
Assist with the evaluation and accountability of student staff.
Assist in creation and maintenance of schedules of student employees.
Coordinate Membership and Outreach-Tennis end-of-year employee appreciation event.
Complete additional duties as assigned by supervisor.
Oversight of Reserve My Court.
Oversight of Connect2 Tasks and Counts.
Monitoring to ensure we are in compliance with AD 39.
Assist with training in clay court grooming and maintenance.
Assist with tennis sale products inventory.
Develop and conduct monthly staff meetings and skill sessions
Assist with Membership & Outreach Attendant Interviews and assist with the training and onboarding process.
Be receptive to professional and personal development.
Balance time commitments.
Give and receive performance feedback.
Recognize limitations and work to improve.
Function as a contributing member of the Campus Recreation Team.
Respectfully manage disagreements, model positive rapport with patrons and employees.
Role model appropriate behavior always, including in online communities.
Maintain regular and frequent communication with supervisory team.
Ability to interact with diverse groups through a variety of situations.
Job performance may include all the duties and responsibilities of positions in lower tier levels.