Membership Manager

The Moore•Miami, FL

About The Position

The Membership Manager will play a pivotal role in driving membership growth and establishing the club as the premier destination for prospective members. This position requires a highly motivated, proactive individual with exceptional sales abilities, a strategic mindset, and a passion for building relationships. The successful candidate will have a proven track record of surpassing sales targets, strong industry knowledge, and the ability to tailor sales approaches to the luxury market. This role offers an exciting opportunity to represent our prestigious club, foster long-term member loyalty, and contribute to our overall growth and reputation.

Requirements

3-5 years of proven sales experience, ideally in high-end service industries such as luxury clubs, hotels, private events, real estate, or similar fields.
In-depth understanding of the Miami market and the luxury lifestyle sector.
Exceptional communication, negotiation, and interpersonal skills, with the ability to build trust quickly.
A strong commitment to delivering exceptional customer service and creating memorable experiences for members.
Highly detail-oriented with excellent organizational and time-management skills.
Proficiency with CRM software, Microsoft Office Suite, and other sales tools.
Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred.

Nice To Haves

A well-established network of influential contacts within Miami’s high-net-worth community is a significant advantage.

Responsibilities

Drive membership acquisition through targeted sales strategies, networking, referrals, and tailored outreach initiatives.
Develop, implement, and continuously refine a comprehensive sales plan aligned with the club’s goals to achieve and exceed monthly, quarterly, and annual membership sales targets.
Manage the entire sales cycle—from lead generation and qualification to closing—delivering a premium experience that aligns with the club’s brand standards.
Cultivate and nurture strong relationships with current members to ensure their continued satisfaction, engagement, and loyalty, while identifying opportunities for upselling or exclusive memberships.
Conduct regular follow-up communications with prospective and new members to foster trust, address inquiries, and maintain long-term engagement.
Manage membership emails, responding to inquiries, taking necessary actions to resolve issues and fulfill requests.
Collaborate closely with the marketing team to create compelling campaigns, events, and initiatives geared towards attracting high-quality prospects.
Represent the club at various social and industry events, networking functions, and conferences to enhance brand visibility and develop influential contacts within the Miami luxury lifestyle community.
Serve members by addressing their requests, questions, and concerns promptly and professionally, ensuring exceptional member experience.
Assist with – when needed - member billing, payment issues, failed payments, and membership-related administrative tasks efficiently and accurately.
Assist with planning and executing member events, ensuring a seamless and memorable experience for attendees.
Be present on the club floor regularly to socialize with members, build rapport, and foster a vibrant community environment.
Maintain meticulous records of all sales activities, inquiries, follow-ups, and member interactions in the CRM system to ensure accuracy and enable effective tracking and reporting.
Provide detailed and insightful reports to management on membership growth, sales performance, market trends, and competitor activities to inform strategic decisions.
Analyze data and feedback to identify emerging market opportunities, challenges, and areas for strategic improvement in sales approaches and membership offerings.
Stay informed about industry trends, competitor activities, and local market dynamics to proactively position the club in a competitive landscape.
Work flexible hours, including weekends and holidays, meet the needs of the membership and the club’s operational hours. This will be compensated with time off in lieu.