Membership Manager

Chiefs Fit•Overland Park, KS

About The Position

The Membership Manager (MM) supports the General Manager (GM) in overseeing the day to day club operation to include but not limited to; recruiting, hiring, training and developing a diverse, high performance team, driving membership sales, and providing excellent customer satisfaction.

Responsibilities

Management sales team and financial performance
Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements
Set monthly, weekly and daily sales goals
Review daily and weekly sales numbers and club statistics with the club manager to identify potential revenue gaps and modify sales execution as necessary
Execute and coordinate sales promotions within the club
Drive club efforts in achieving revenue goals in NMS, EFT, units and ancillary revenue
Responsible for attainment of department targets (e.g. EFT, NMS, Units and PT attachment)
Responsible for scheduling sales team members to meet member needs
Ensure that all club members are delivered a high member service experience
Proactively engage club member base, regularly greet and interact with members
Resolve member concerns and complaints in a professional manner within club parameters, as assigned by GM
Maintain a fully engaged and high performing team that aligns with company values and goals
Recruit, interview & hire membership consultants and ensure proper levels of team member staffing
Train and coach MC’s, including assisting in conducting planning sessions and performance reviews
Lead membership meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals
Implement, supervise and direct regular training to ensure all consultants are trained in sales SOPs, and other company policies
Create and conduct membership team building activities including participation in recognition programs
Ensure that systems procedures are accurately followed
Daily reviews of new member agreements with sales team
Maintain a fully engaged and high performing team that aligns with company values and goals
Utilize club systems to select, interview, and hire (with GM approval) qualified team members
Train & develop membership consultants according to SOPs and objectives, guest and new member enrollment process, emphasizing goals of EFT setup, NMS, units and member retention
Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
Counsel consultants under the guidance of the GM and consult with the corporate office support for additional direction