Membership Manager

The Cottonwood Hotel•Omaha, NE

13d

About The Position

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era. Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference. If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.” Overview The Kimpton Cottonwood Hotel is seeking a dynamic and guest-focused Membership Manager to lead the growth, engagement, and retention of our membership program. This role is ideal for a relationship-driven professional who thrives on delivering exceptional experiences and building lasting guest loyalty.

Requirements

2–4 years of experience in hospitality, sales, or membership programs
Strong communication and relationship-building skills
Proven ability to meet or exceed sales goals
Highly organized with attention to detail

Nice To Haves

Passion for guest service and high level experiences preferred

Responsibilities

Manage daily operations of the hotel’s membership program
Drive membership sales, renewals, and revenue growth
Develop and execute strategies to enhance member engagement and satisfaction
Build strong relationships with members, VIP guests, and internal teams
Analyze membership performance and identify opportunities for improvement
Collaborate with Sales, Marketing, and Operations to promote member benefits and events