Membership Manager | Bayside

Fitness First • Bayside, WI

2d • $80,000

About The Position

As a Membership Manager, you’ll lead a passionate team of Member Support Consultants to deliver exceptional member experiences and drive club growth. This role is all about balancing people leadership with performance – ensuring your team is achieving sales and retention goals, while setting the tone for service excellence at the front desk. You’ll play a pivotal part in welcoming new members, keeping existing ones engaged, and building a culture where your team and members thrive.

Requirements

• Proven background in sales and customer service, with a track record of achieving KPIs
• Strong understanding of the sales cycle and customer retention strategies
• Experience leading, mentoring, or motivating a team to achieve goals
• Confident using business systems and reporting tools
• Current First Aid and CPR certification (WWCC may be required depending on state)

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
• Drive member growth through acquisition, integration, and proactive retention strategies
• Oversee front desk operations and set the standard for exceptional member service
• Monitor performance, set goals, and provide training to ensure consistent team success
• Support recruitment, onboarding, and development of Member Support Consultants
• Collaborate with club and regional leaders to deliver membership growth initiatives

Benefits

• A competitive OTE of $80,000 made up of base salary and commission, plus super
• A complimentary Platinum Fitness First membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed