Membership Experience Coordinator

Troon Golf, L.L.C.•Novato, CA

40d•$70,500 - $80,000

About The Position

Marin Country Club is looking for a Membership Experience Coordinator! We're looking for a self-starter who thrives on variety, adapts quickly, and enjoys being the "Swiss Army knife" of our operation. The ideal candidate is a detail-oriented generalist with strong people skills, capable of juggling multiple priorities while keeping member satisfaction at the forefront. Position Overview The Member Experience Coordinator plays a central role in ensuring our members enjoy an exceptional experience at every touchpoint. This is a highly visible, front-facing position that works closely with members and guests, supporting all aspects of Membership, Club events, and recreational activities.

Requirements

Previous hospitality, club, or customer service experience preferred.
Excellent interpersonal and communication skills-both in person and in writing.
Highly organized, with the ability to manage multiple projects simultaneously.
Comfortable working in a fast-paced, member-focused environment.
Proficient in Microsoft Office and comfortable learning new software.

Responsibilities

Lead new member onboarding, tours, and welcome experiences.
Maintain accurate membership records and databases.
Support member communications including emails, newsletters, and updates.
Address member inquiries promptly and professionally.
Serve as liaison between members and management, analyzing feedback to recommend operational improvements.
Develop standard operating procedures for member communications and events.
Coordinate the planning, organizing, and executing of Member events.
Develop and implement member engagement strategies in collaboration with leadership.
Serve as a welcoming, knowledgeable point of contact for members and guests.
Build positive relationships with members through daily interactions.
Prepare and analyze reports on member engagement and participation trends.
Proactively seek feedback to improve member satisfaction.
Exercise independent judgment in prioritizing projects and resolving member-related issues.
Contribute to annual membership and event planning strategies
Manage scheduling, calendar coordination, and internal communications.
Coordinate cross-departmental projects and initiatives.
Maintain supplies and organization in member-facing areas.
Responsible for managing vendor communications and ensuring service quality aligns with club standards.
May oversee part-time or seasonal event support staff or interns.
Support the Assistant General Manager/Membership Director on any projects as needed.