Membership Enrollment Coordinator (Finance)

Novuskin Med Spa•Frisco, TX

1d•$21 - $24•Onsite

About The Position

We are looking to recruit a hardworking and enthusiastic MEMBERSHIP ENROLLMENT COORDINATOR to be a part of our team. If you are interested in an exciting career and challenging position assisting senior management of a fast-growing company - this job is perfect for you! What we have to offer: Competitive Pay, Career Growth, Medical, Dental, Vision, Matching 401K, Employee Discounts on products and Services, Paid Time Off and so much more... Pay Rate: $21 - $24 based on experience Job Summary: The Membership Enrollment Coordinator is responsible for managing the enrollment process for new and returning members, ensuring accuracy and efficiency in membership data, and delivering exceptional customer service. This role serves as the primary point of contact for prospective and current members, assisting with applications, renewals, eligibility verification, and general inquiries.

Requirements

Time management skills
Detail-oriented individual
Trustworthy and confidentiality
Computer literate (proficient in Microsoft Office, specifically excel)
Professional appearance
Solid communication skills, both written and verbal
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organize, multitask, prioritize and work under pressure
Passionate, quick thinker, attentive to detail and an effective problem solver
Proven experience with collections
Collections or finance experience 2 years
High School diploma or equivalent (Associate or Bachelor degree preferred)

Nice To Haves

Spanish Speaking - Highly desireable
Experience in Zenoti a plus
Accounting experience a plus

Responsibilities

Process new membership applications, renewals, upgrades, and cancellations in accordance with organizational policies.
Accurately enter and maintain member information in the database, ensuring compliance with data privacy and security standards.
Provide excellent customer service by responding to phone, email, and in-person inquiries regarding membership options, benefits, and status.
Assist potential members in understanding eligibility requirements, pricing, and available membership plans.
Prepare next day reports
Coordinate with billing or finance departments regarding membership payments, refunds, and invoicing issues.
Prepare and distribute welcome packets, membership cards, and renewal notices.
Generate and maintain reports on membership growth, retention, and demographics.
Support membership marketing efforts by assisting with outreach campaigns, events, and promotional materials.
Ensure members are informed of upcoming renewals, benefits, and organizational updates.
Identify opportunities to improve the enrollment process and enhance the member experience.