Membership & Customer Service Assistant

HRG Retained Search•Lexington, KY

3d•Onsite

About The Position

The United States Hunter Jumper Association (USHJA) is seeking a detail-oriented and service-focused Membership & Customer Service Assistant to support the Membership and Customer Service Department and provide administrative assistance across the organization as needed. This position plays a vital role in delivering excellent customer service to USHJA members while ensuring smooth day-to-day office operations. The ideal candidate enjoys working in a fast-paced environment, takes pride in accuracy and organization, and is passionate about supporting the hunter/jumper community.

Requirements

Attention to Detail: Ensures accuracy and thoroughness in all work
Planning & Organization: Manages multiple priorities, meets deadlines, and works independently
Communication: Communicates clearly and professionally in both written and verbal formats
Customer Service: Handles member inquiries with professionalism, empathy, and responsiveness
Teamwork: Collaborates effectively and supports team goals
Initiative: Proactively seeks ways to improve services and support USHJA initiatives
Adaptability: Adjusts effectively to changing priorities and unexpected needs
Organizational Support: Follows policies, supports organizational values, and completes tasks accurately and on time
Some college coursework preferred
Minimum of two (2) years of relevant work experience
Basic to intermediate knowledge of horse sports preferred
Proficient in Microsoft Office Suite (Word, Excel)
Working knowledge of Windows operating systems
Comfortable using office equipment (telephone, copier, scanner, fax, postal machine, calculator)
Able to utilize the internet effectively for research
Availability for occasional after-hours or weekend work for special projects and events
Valid driver's license with no restrictions
Regularly required to sit, talk, hear, and use hands
Occasionally required to stand, walk, and reach
Frequently lift and/or move items of varying weight
Travel by air or automobile may be required
Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus
Office setting with a moderate noise level

Responsibilities

Office Administration
Answer and manage the main USHJA telephone line, responding to inquiries or directing callers appropriately
Manage out-of-office greetings and monitor voicemail for the main line
Greet, screen, and direct visitors
Assist with office supply inventory and ordering
Monitor and distribute non-accounting faxes
Maintain an orderly lobby and ensure relevant literature is available
Customer Service
Provide exceptional customer service to USHJA members via email and telephone
Respond to inquiries related to memberships, horse registrations, points, competitions, awards, and general USHJA information
Membership Services
Assist with processing individual memberships, horse registrations, and horse transfers
Support the Membership Department with administrative tasks as needed
Executive Office Support
Assist the Executive Office Coordinator with Annual Meeting registration and EOE ticketing
Support non-travel event and meeting coordination
Coordinate usage of USHJA facilities by outside organizations
Assist with Kentucky Horse Park-related needs, including parking pass renewals and special event tickets (e.g., Land Rover events)
Support staff recognition efforts, including Horse Power Awards, anniversaries, and birthday celebrations
Other Duties
Perform additional duties as assigned by the supervisor