Membership Assistant

MESSINA HOF WINE CELLARS INC•Bryan, TX

About The Position

Responsible for the growth, direction, development, and maintenance of the VIP Wine Club Program at Messina Hof in Bryan, Hill Country, Grapevine, and Harvest Green. This position provides personal attention and assistance to our specialty clients and will be responsible for arranging services to meet the clients’ needs and objectives while at Messina Hof. Additional duties include growth and maintenance of the Wine of the Month program.

Requirements

Related degree and/or 3-5 years related experience.
Experience in customer service.
Ability to use a personal computer well and have working knowledge of computer programs including, but not limited to, Microsoft Word, Excel and Power Point.
Able to demonstrate multi-tasking ability, have long and short-term memory, able to problem solve and to communicate effectively verbally and in writing.
Have excellent organizational skills and be able to maintain records.
Self-motivated and able to work independently to meet necessary sales goals and deadlines.
Ability to lift 40 pounds from floor to waist. Ability to sit and stand for long periods of time.
Must have active TABC and Food Handler certifications at all times.

Responsibilities

Grow, develop and maintain VIP Wine Club memberships
Act as liaison between Wine Club members and their Messina Hof needs
Responsible for all Quarterly and Monthly Wine Club Packaging, Scheduling, and Processing
Responsible for Wine Club customer service activities, database maintenance, and duties to enhance the retention of Wine Club memberships.
Works to build product loyalty by providing customer service to Wine Club members (e.g. phone calls, emails, and managing personal requests from members).
Maintain records for Wine Club customer’s sales, renewals, customer database and files and process new Wine Club member applications according to prescribed procedures for handling personal information; ensures data security protocols are maintained.
Receive, process and ship documents and follow through on wine shipments, pending orders and special requests.
Create Wine Club documents and newsletters.
Conduct Wine Club Analysis
Responsible for sales calls to high value potential customers for clubs, wine sales, events, and private labels.
Responsible for achieving sales goals and profitability of the Wine Club programs.
Coordinate with the Marketing department on ads, promotions, and special programs.
Plan, execute and promote winery goods, services and events to Wine Club members and potential customers.
Assist with VIP memberships, file creations, customer service, database maintenance, document and newsletter creation and events.
Perform other duties as required including assisting other departments as needed