Membership Coordinator |Part-Time|Carolina Club UNC Alumni

Oak View Group•Chapel Hill, NC

1d•$18 - $20

About The Position

The Membership Coordinator will play an integral part on the Membership Sales Team supporting project work and sales goals. Creating remarkable experiences for our prospective Club Members and Club Members alike, the Membership Coordinator is responsible for assisting with marketing, administrative and sales support tasks. Reports Directly To: Director of Membership Sales.

Requirements

Minimum of one-year experience in hospitality business, customer service, or a similar role.
Service oriented mindset making every guest feel value.
Strong communication skills verbal, written, phone, text, and social media communications.
Work well under pressure, coordinating multiple tasks at any given time.
Strong organizational skills and attention to detail.
Positive phone demeanor.
Advanced working with Microsoft Office suite, including Word, Outlook, and Excel.
Positive attitude and willingness to work as part of a team.
Primary tools/equipment used in this position: Computer and Telephone.
Attendance Requirements for this position as outlined on the weekly schedule.
Additional hours are required to meet deadlines of the position, including nights, weekends and/or holidays.

Nice To Haves

Sales experience preferred.
Experience with Canva, EventBrite and social media channels preferred; ideally experienced with ClubSpot.

Responsibilities

Coordinate and distribute emails and other communications to Prospective Members.
Manage outbound prospecting to develop leads and relationships with community partners.
Collaborate with Membership Director to plan, market, execute, and follow-up on prospecting events.
Participate in event set up to ensure informative and warm welcome.
Assist with social media management.
Update club marketing i.e., Posters, table tents, website etc.
Support in completion of New Member data entry and follow-up.
Define and enhance member benefits within the Club.
Function as the Club representative on various Member committees and at events, as needed.
Assist Director with Sales Tours and Follow Up.
Assist in planning and facilitating prospective events both in and out of the Club.
Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.
Conduct ourselves professionally and respectfully.
Work safely.
Attend daily line-up and participate as requested.
Take pride in our appearance by arriving to work in a clean and neat business or business casual attire, and properly groomed according to Club standards.
We are open, flexible, and adaptable to take care of our Members and Guest changing needs.
Understand service recovery procedures for Member/Guests.
Notify GM and/or department head(s) of Member/Guest complaints.
Rectify by using service recovery procedures as soon as possible.
Assume different responsibilities as needed and requested as an essential part of our jobs.