Club Membership Administrator

Related • West Palm Beach, FL

1d • Onsite

About The Position

We are seeking an exceptional, operationally precise Administrator for the Membership Office for a new private members’ club in Downtown West Palm Beach who will serve in a key supporting role to the Director of Membership and Member Experience and to other executive team members. The club will open in 2029 but member admissions will be active as of May 2026.
This position plays a critical role in ensuring a seamless client experience, and supporting sales, marketing, and membership activities.
This is a high-trust, high-functioning position, requiring maximum discretion, social and intellectual agility, technological fluency, and an ability to engage with a sophisticated, discerning internal and external client base.
The ideal candidate is highly organized, detail-oriented, and client-focused, with the ability to manage multiple priorities, anticipate needs, and operate effectively in a fast-paced, high-touch environment.

Requirements

• 5+ years of demonstrated experience supporting a sales team or working in a hospitality, real estate, or club environment
• Strong organizational and project management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills with a professional demeanor
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong interpersonal skills with a client-service and elevated hospitality mindset
• Ability to problem-solve independently and exercise sound judgment
• Ability to handle sensitive information with discretion

Nice To Haves

• Familiarity with CRM or membership management systems (e.g., BCMS)
• Experience coordinating events and marketing initiatives

Responsibilities

• Provide administrative support to the Club Membership Sales and Executive Teams
• Respond to inquiries with clarity, intelligence, and a deep understanding of the club offering and application process
• Manage sales team calendars, appointments, and client-facing activities, ensuring an organized, seamless experience for the prospect
• Support the Club Marketing Manager’s activities including assisting in the planning and execution of sales events, member events and experiences, and promotional initiatives
• Coordinate, track, and proofread Club Member agreements and related legal documentation
• Maintain and manage membership data, reporting, and CRM/BCMS systems, including basic member preferences, sensitives, and expectations
• Manage marketing materials inventory and distribution
• Serve as liaison for the experience center, including reservations, presentations, IT setup, and catering coordination
• Support a high-touch, hospitality-driven member and client experience, including the execution of the club’s pre-opening experience
• Ensure all processes are executed with accuracy, consistency, and absolute confidentiality and discretion
• Exercise sound judgment in all interactions, particularly with high-profile individuals
• Navigate nuanced interpersonal situations with professionalism and composure
• Contribute to an environment where execution consistently exceeds expectations

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed