Alumni Coordinator

Ascension Recovery Services•Pleasant Hill, IA

2d•Onsite

About The Position

The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery. This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator serves as a bridge between discharged patients and ongoing recovery support services, ensuring a consistent, patient-centered approach aligned with clinical best practices and regulatory expectations. This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives.

Requirements

Personal Experience with recovery – ideally a graduate of program or similar program
Strong understanding of recovery-oriented systems of care
Deep, authentic buy-in to the mission
Knowledge of patient engagement strategies across stages of change
Ability to build relationships and engage diverse patient populations
Strong organizational, communication, and facilitation skills
Proficiency in Microsoft Office and data tracking systems
Valid driver’s license with acceptable driving record
High School Diploma or equivalent; 2+ years sustained recovery

Nice To Haves

Knowledge of ASAM Criteria
Familiarity with 42 CFR Part 2 requirements
Experience with CRM or EMR systems for tracking engagement
Understanding of value-based care and patient outcome metrics
Bachelor's degree in behavioral health, Social Work, Psychology, Marketing, or related field
2–4 years of experience in:
Substance Use Disorder treatment
Behavioral health or community outreach
Alumni relations, case management, or recovery support services
Experience working within ASAM Levels 3.5 and/or 3.7 settings

Responsibilities

Alumni Program Development & Management
Design, implement, and maintain a structured alumni program for discharged patients
Develop and manage an alumni engagement calendar, including groups, events, and outreach campaigns
Maintain and track alumni participation through CRM and/or EMR systems
Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)
Build scalable processes for alumni engagement across the organization Patient Engagement & Retention
Patient Engagement & Retention
Conduct post-discharge follow-up calls and outreach to support ongoing recovery
Facilitate alumni support groups (in-person and virtual)
Coordinate peer mentorship opportunities between alumni and current patients
Support relapse prevention efforts through consistent engagement and connection
Promote continued participation in recovery-focused programming
Lead groups in the facility on alumni involvement, service roles and the importance of
Continuity of Care & Clinical Collaboration
Partner with clinical team to support discharge planning and aftercare coordination
Ensure alumni are connected to appropriate recovery resources, including:
Outpatient services (IOP/OP)
Recovery support groups (e.g., 12-step, SMART Recovery)
Medication-Assisted Treatment (MAT) providers
Reinforce individualized continuing care plans post-discharge
Support warm handoffs and transitions across levels of care
Outcomes Tracking & Reporting
Track and monitor alumni engagement and recovery metrics, including:
Serve as the primary admin for the alumni engagement app; manage access, notifications, rewards, virtual meetings
Monitor engagement analytics and pull monthly reports covering attendance, check-in rates, referrals and KPIs
Review reports with leadership and adjust outreach strategy accordingly
Set up RSVP Tracking
Post-discharge engagement rates
Readmission trends (30/60/90-day)
Patient Satisfaction and follow-up outcomes surveys/data
Support data collection aligned with value-based care initiatives and quality measures
Prepare and provide regular reports to leadership on program performance
Event Planning & Community Building
Plan and execute alumni programming, including:
Monthly alumni meetings
Sober social events
Annual Alumni events or reunions
Coordinate monthly graduation/speaker meetings
Coordinate family engagement opportunities when appropriate
Foster a strong, inclusive recovery community culture
Partner with community organization for sober events
Establish and maintain cultural touchstones: milestone recognition walls, name plaques, brick pathways, or other lasting commemorations
Establish Alumni Committee
Develop the Committee into a self-sustaining leadership body that reduces coordinator dependency
Business Development & Referral Support
Collaborate with Business Development to strengthen community relationships
Support referral pipeline through alumni engagement and success stories (as appropriate and compliant)
Assist in building partnerships with community recovery resource
Compliance & Documentation
Ensure all outreach and engagement activities comply with:
HIPAA
42 CFR Part 2
Document alumni interactions in accordance with organizational policies

Benefits

ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement
Dental & Vision Insurance
Employer-Paid Life Insurance, with optional supplemental coverage
401(k) Retirement Plan
Generous Paid Time Off (PTO) + paid holidays
Employee Assistance Program (EAP)
Clear Career Pathways & Advancement Opportunities
Safe, Trauma-Informed, Supportive Work Environment
Modern Facilities & Updated Tools
Strong, Accessible Leadership committed to your success