Membership Coordinator - Full Time with Benefits

GREATER SOMERSET COUNTY YMCA•Bernards Township, NJ

2d•Onsite

About The Position

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals. GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million. The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org Somerset Hills YMCA is looking for a welcoming, vibrant, outgoing, leader to serve as our Membership Coordinator. The Membership Coordinator leads by example in delivering excellent customer service to all members, guests, and program participants. In collaboration with the Membership Director, they provide supervision of assigned staff including Member Service Representatives and Leaders on Duty. You not only build relationships and create belonging by being an ambassador of the Y's Welcoming and Inclusive Culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branches' 10,000 members. This job is fully on-site, not remote. Position Summary: The Membership Coordinator leads by example in delivering excellent customer service to all members, guests, and program participants. In collaboration with the Membership Director, they provide supervision of assigned staff including Member Service Representatives and Leaders on Duty. You not only build relationships and create belonging by being an ambassador of the Y's Welcoming and Inclusive Culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branches' 10,000 members.

Requirements

Associate’s degree and at least one year of member/customer service experience OR equivalent combination of education and related experience.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar programs.
Proficient in computer software applications related to YMCA program registration.
Ability to manage a high volume of administrative support services with absolute confidentiality.
Strong customer service, computer, writing and communication skills.
Ability to multi-task, prioritize, problem-solve and provide conflict resolution.
Able to work independently without direct supervision and in a team environment.
Flexible in adapting to changing situations, procedures, and varying situations.
Experience with diverse population.
Able to work a non-traditional workweek (i.e. early morning, late evenings, weekend).

Nice To Haves

Fundraising experience a plus.
Bilingual and multicultural experience a plus.

Responsibilities

Responds to member and guest requests, promotes memberships and programs, and works with Senior Membership Reps in maintaining cleanliness and organization of the Welcome Center and membership storage areas throughout the facility.
Works as the primary Cause Driven Leader on duty by role modeling YMCA language, departmental expectations, phone demeanor, and member relations.
Works with Membership Director on recruiting and hiring new staff as needed for both Welcome Center and Kids Corner.
Coordinates schedules for all membership and Kids Corner staff, serving as the primary contact for shift coverage.
Provides initial and ongoing training and development to all staff as the department’s primary trainer. Develop strategies to motivate staff and achieve goals.
Assists the Membership Director with reviews and evaluating staff performance. Coordinates membership administrative activities including but not limited to membership edits, returned membership dues, auditing daily membership sales and guest entry, monthly renewal statements.
Produces regular membership reports on retention, recruitment, etc.
Weekly tour conversion and recruitment tracking
Weekly termination and retention tracking
Monthly memberships on hold follow up report
Monthly facility usage reports to insurance companies
Monthly Membership Branch Summary Reports
Additional reporting as assigned
Follow up with SRMSR regarding new members throughout 30,60,90 days
Use Listen First to respond to member and staff concerns and communicate as needed with supervisor.
Records minutes at membership staff meetings
Assists with conducting Cause Driven Tours to prospective members, visitors and program participants.
Supports program registration on and between registration dates and assists in implementing logistics to support phone, walk-in, and web-based registrations.
Ensures proper implementation of front desk procedures. Will communicate needed changes to the Membership Director and assist in developing standard operating procedures.
Assists director with Volunteer Matters.
Assists in the planning and executing of member appreciation events.
Supports the YMCA Annual Fundraising Campaign.
Attend meetings as assigned.
Performs all other duties as assigned by supervisor.

Benefits

FREE family membership to Greater Somerset County YMCA, including full access to all of our branch facilities including Bridgewater YMCA, Hillsborough YMCA, Princeton YMCA, Somerset Hills YMCA, and Somerville YMCA.
FREE nationwide membership with access to over 2,500 YMCA locations across the country
Discounted program fees
Paid sick leave and short-term disability insurance
Employee Assistance Program (EAP)
Generous 12% retirement contribution to the YMCA Retirement Fund after eligibility period (no employee contribution required)
Medical and dental insurance with prescription coverage
Vision insurance
Flexible Spending Account for medical and/or dependent care
100% contribution towards life insurance and long-term disability
Optional additional life insurance and dependent life insurance available at low rates
403(b) Smart Savings Plan
Generous paid time off policy
7 paid holidays