Membership Coordinator

NYC Bar Association•New York, NY

49d•$48,000 - $50,000•Hybrid

About The Position

The New York City Bar Association (City Bar) is looking for someone who is equally comfortable in front of a computer working with data and payment information, making outreach phone calls to generate new business leads, or representing the organization at events. This administrative role is a great opportunity for proactive candidates who know how to go the extra mile to deliver personalized, quality customer interactions while supporting a growing membership and marketing team. The Membership Department administers a database of over 23,000 active members (including 4,000 committee members). The Department is responsible for membership customer relations, email communications, database maintenance, dues installment payment plan, member recruitment, retention and engagement, statistics and reporting, dues billing and follow-up. The Marketing Department develops and implements, in cooperation with the relevant departments, events, marketing and advertising strategies which promote membership in the Association, awareness and growth in the various Association programs. The Membership Coordinator is responsible for processing new member applications and all correspondence related to new and returning members. This role oversees all work related to the installment payment plan for members by working closely with our Customer Relations and Finance departments. The Membership Coordinator position is critical for our efforts in promoting, growing, and retaining membership by supporting efforts with prospect outreach, contact research, and support with Association events, programs, and services.

Requirements

Associate level degree or higher, or equivalent experience
Minimum 1 year of work experience (internships will be acceptable)
Self-motivated, able to assume responsibility and work autonomously in a professional manner
Excellent communication skills, both verbal and written
Strong data entry skills with the aptitude to accurately enter and change data in our membership database
Strong organizational skills, detail-oriented, adherence to deadlines, and solid judgment
A desire and ability to provide excellent customer service
Work effectively in a collaborative environment
Working knowledge of customer relationship management (CRM) systems and Microsoft Office systems (Microsoft Access and Microsoft 365 a plus)

Responsibilities

Responsible for accurate data entry of new member applications, updating member records as needed, and applying payments into membership database
Coordinate communication of welcome emails and new member information
Process returned mail and research member contact information to ensure the accuracy of database records
Respond to and resolve membership inquiries and issues via phone and email in coordination with Membership Dues Manager and Customer Relations
Assist Customer Relations on the phone and in-person for specific events and membership dues payments periods throughout the year
Oversee dues installment payment plan by enrolling new members to this service; send enrollment information to Finance and follow up with participants as needed to maintain up-to-date payment information
Help prepare prospect lists, send prospect emails and follow-up with prospect outreach calls
Look for new ways to streamline and improve administrative processes relating to membership and sales prospects
Prepare membership materials as needed. Set up badges, tent cards and work registration at events by representing the Association
Assist in maintaining Membership and Marketing Department displays throughout the building
Create membership applications based on current promotions
Assist with maintaining the members-only community portal
Work closely with Business Development & Sponsorships Manager to support lead generation research support for prospective sponsors
Manage inventory of office and event supplies, reordering when needed. Work closely with Committee Membership, Finance, Customer Relations, and Finance Department on membership issues
Perform other duties as assigned

Benefits

generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off for volunteer work, extra time off in summer when employment begins by June)
choice of medical plans (some offered at almost no charge to employee)
dental
vision
401K
life insurance
commuter benefits program
Employee Assistance Program
short-term/long-term disability insurance
employee discounts