Membership Coordinator

The YMCA of South Florida•Miami, FL

4d•Onsite

About The Position

Position Summary: The Membership Coordinator is responsible for leading some aspects of membership. They support the family center’s programs through relationship sales/marketing, public relations and program registration; assists the Program and Healthy Living Directors in development of member-centered programs; and provides a leadership role as assigned to the annual fundraising campaign. They will provide outstanding member and family center staff service, accurate and timely completion of records, with emphasis on maintaining the highest level of member and family center relations service. Essential Functions / Job Duties: Works closely with and follows the direction of the Director of Operations of the center to ensure standard delivery of the Association Membership Agenda. Supports new member recruitment and ensures that sales, terminations, net and membership revenue goals are met including daily, weekly and monthly. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Implement membership strategies that support the retention of existing members, foster a climate of innovation and resolve problems to ensure member satisfaction. Involves current members in healthy living/total wellness lifestyle by educating and upselling them on new facility offerings. Provides facility tours for prospective members. Actively follows up with members that request to terminate their membership, working to reduce and / or are aligned with department budget forecast. Assists in the maintenance and accuracy of member records. Contributes and implement innovative ideas to improve membership operations. Maintains a professional and clean environment in member service areas and through the entire center as needed. Upholds all member services policies and procedures. Participates and represents the YMCA in Annual Community Campaigns and events. Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor. Supports Membership Sales Director/Advisor and assists with ensuring proper implementation of front desk procedures and communications. Works closely with and follows the direction of the Director of Operations to ensure standard delivery of the Association Membership Agenda. Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor. YMCA COMPETENCIES (i.e. Leader, Team Leader, Multi-Team / Branch Leader): Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program and fundraising leadership levels. Collaboration : Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others. Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement. Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Qualifications, Skills and Abilities / Position Requirements: College degree preferred, high school graduate or equivalent required Minimum 3 years of customer service experience required Demonstrated computer knowledge and efficient data entry skills Able to analyze and problem solve and work independently Ability to address difficult member situations/conflicts in a professional and courtesy manner. Ability to multitask deadlines Excellent interpersonal skills and ability to connect with people of diverse backgrounds and at all socioeconomic levels Must demonstrate a strong desire to serve others and give back to our community A professional, goal driven, self-motivated leader with a positive attitude Have a strong work ethic, punctuality and reliable attendance. Bilingual in English/Spanish a plus Must be able to work flexible hours including evenings, weekends, and holidays CPR/AED and First Aid certification required with 30 days of hire Position Profile (Ideal Candidate): An outgoing personality enjoys speaking to people. Ability to stay calm during stressful situations. High level of patience. Incumbent has the creativity and flexibility to navigate difficult conversations. Has an innate desire to provide excellent customer service. Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Primarily works in an office environment, however, occasionally visits outdoor program events. The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye/hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description. As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening. As a Drug-Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test. The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.

Requirements

College degree preferred, high school graduate or equivalent required
Minimum 3 years of customer service experience required
Demonstrated computer knowledge and efficient data entry skills
Able to analyze and problem solve and work independently
Ability to address difficult member situations/conflicts in a professional and courtesy manner.
Ability to multitask deadlines
Excellent interpersonal skills and ability to connect with people of diverse backgrounds and at all socioeconomic levels
Must demonstrate a strong desire to serve others and give back to our community
A professional, goal driven, self-motivated leader with a positive attitude
Have a strong work ethic, punctuality and reliable attendance.
Must be able to work flexible hours including evenings, weekends, and holidays
CPR/AED and First Aid certification required with 30 days of hire

Nice To Haves

Bilingual in English/Spanish a plus
An outgoing personality enjoys speaking to people.
Ability to stay calm during stressful situations.
High level of patience.
Incumbent has the creativity and flexibility to navigate difficult conversations.
Has an innate desire to provide excellent customer service.

Responsibilities

Works closely with and follows the direction of the Director of Operations of the center to ensure standard delivery of the Association Membership Agenda.
Supports new member recruitment and ensures that sales, terminations, net and membership revenue goals are met including daily, weekly and monthly.
Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Implement membership strategies that support the retention of existing members, foster a climate of innovation and resolve problems to ensure member satisfaction.
Involves current members in healthy living/total wellness lifestyle by educating and upselling them on new facility offerings.
Provides facility tours for prospective members.
Actively follows up with members that request to terminate their membership, working to reduce and / or are aligned with department budget forecast.
Assists in the maintenance and accuracy of member records.
Contributes and implement innovative ideas to improve membership operations.
Maintains a professional and clean environment in member service areas and through the entire center as needed.
Upholds all member services policies and procedures.
Participates and represents the YMCA in Annual Community Campaigns and events.
Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
Supports Membership Sales Director/Advisor and assists with ensuring proper implementation of front desk procedures and communications.
Works closely with and follows the direction of the Director of Operations to ensure standard delivery of the Association Membership Agenda.
Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.