Member Support and Dispute Intern
About The Position
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. The Consumer Care Ombudsman Team offers an exciting opportunity to support AARP by assisting with member relations tasks and delivering outstanding customer service. This role is designed to enhance the consumer experience by addressing inquiries, analyzing data, and effectively communicating organizational policies. What sets this position apart is the chance to gain hands-on experience in a professional environment, collaborate with various departments, and contribute to service recovery strategies. It's perfect for a college student eager to learn, adapt, and make a meaningful impact on member relations while developing a deep understanding of AARP's initiatives and legislative positions. This dynamic and engaging role promises a rewarding experience for those ready to dive in and make a difference. This paid internship has an anticipated start date of Spring 2026, with an option to continue throughout the year.
Requirements
- Must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students and remain academically enrolled throughout the internship, or must have previously graduated from college and enrolled in a continuing education program
- Strong written and verbal communication skills
- Basic understanding of data analysis and reporting
- Eagerness to learn and adapt to new tasks and challenges
Responsibilities
- Assist with Member Inquiries: Help respond to member inquiries received through various channels (social media, chat, email, written correspondence, and telephone)
- Data Analysis and Reporting: Analyze data to improve member experiences across different platforms and touchpoints
- Communication and Policy Explanation: Learn to communicate the organization's policies, legislative positions, and benefits to members
- Service Recovery and Case Resolution: Support the team in administering service recovery strategies to ensure positive member experiences. Help research and resolve cases involving the Better Business Bureau and Attorney General
- Collaboration and Feedback: Work with team members and other departments to ensure responses align with organizational goals. Provide feedback to improve processes and member interactions
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What This Job Offers
Career Level
Intern
Industry
Social Assistance
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
