Dispute Correspondence Support Specialist

Carrington Mortgage • Westfield, MA

13h • $24 - $26 • Remote

About The Position

Come join our amazing team and work in our Westfield, IN location, or remote from home in Eastern Time Zone! The Dispute Support Specialist is responsible for providing general support to the Loan Administration Support Department's Dispute Team to ensure proper tracking and organization of customer complaints and issues. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $ 23.50/hr - $25.50/hr.

Requirements

• Knowledge of Microsoft Office Suite required
• Must be a team player with strong attention to detail and able to work independently.
• Knowledge of relevant industry-specific software packages preferred
• Strong analytical skills and attention to detail
• Ability to interact with senior management
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services
• Ability to organize and prioritize own work schedule on short-term basis
• Strong math skills, balance and check results for accuracy
• Ability to compose letters
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
• High school diploma or GED required.
• Minimum of two (2) years related mortgage banking, and/or financial industry experience required.

Nice To Haves

• College education preferred but not required.

Responsibilities

• Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors.
• Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines.
• Collaborates daily with multiple internal business units by gathering information to resolve open complaints.
• Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents.
• Provides general administrative support as needed.
• Performs other duties or special projects as assigned.

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
• For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED