Credit Dispute Specialist

Truist Bank • Richmond, VA

3d • Onsite

About The Position

Investigate and document all incoming disputes to determine accurate credit reporting. Accountable for daily Dispute productivity metrics, FCRA related SLAs, and high quality testing results. Receive and respond to eOscar for all major credit bureau reporting. will be onsite 5 days per week at posted location. Requires experience in reading/analyzing credit bureau reports. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Adherence FCRA and compliance guidelines to mitigate risk and exposure for the bank. Partners effectively with SMEs in various LOBs to assure accurate dispute decisions and credit reporting. . Ensures overall Dispute quality and productivity standards are met, improvements are made where necessary and remediation follow-up is accomplished per internal/external audit findings. Focuses on workflow, client experience, reducing expense, and enhanced efficiency. Partners with compliance and other internal areas to ensure all related requirements are integrated into processes that comply with FCRA regulations. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High School/GED
• Two to three years of experience in mortgage lending or disputes operations.
• Strong communication skills.
• Intermediate skills with Excel and Word.
• Demonstrated ability to use analytical skills to identify root cause and escalate business issues.
• Proven track record of being able to meet deadlines and SLAs.

Nice To Haves

• Associate or Bachelor Degree in Business or related field.
• Three to five years of work experience to include experience in either credit disputes, quality, compliance or business analyst function.
• Function familiarity with Regulation B, E and Z, and UDAP.

Responsibilities

• Investigate and document all incoming disputes to determine accurate credit reporting.
• Accountable for daily Dispute productivity metrics, FCRA related SLAs, and high quality testing results.
• Receive and respond to eOscar for all major credit bureau reporting.
• Adherence FCRA and compliance guidelines to mitigate risk and exposure for the bank.
• Partners effectively with SMEs in various LOBs to assure accurate dispute decisions and credit reporting.
• Ensures overall Dispute quality and productivity standards are met, improvements are made where necessary and remediation follow-up is accomplished per internal/external audit findings.
• Focuses on workflow, client experience, reducing expense, and enhanced efficiency.
• Partners with compliance and other internal areas to ensure all related requirements are integrated into processes that comply with FCRA regulations.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees