Member Solutions Specialist

Revity Credit Union • Pontoon Beach, IL

6h

About The Position

Our Member Solutions Specialists are responsible for helping our members find short term and long term solutions to their debt problems. The primary role is to recover past due payments on auto loans, credit cards, signatures loans, lines of credit and negative savings accounts; However, unlike other institutions, we give you the ability to negotiate and work out alternative solutions. More important than short term results is developing a long term partnership with our members and setting them up for future success.

Requirements

• One to two years of similar or related experience
• Experienced in Microsoft Word, Excel and Outlook

Responsibilities

• Contacts delinquent accounts and takes appropriate measures to recover Credit Union assets.
• Handles inbound and outbound telephone calls with members needing assistance with delinquent obligations, reviewing data for workout solutions, skip tracing and making repossession and charge off recommendations.
• Assist Member Solutions management team with repossessions, total loss claims, garnishments, citations and levies, deceased accounts and member concerns.
• Identifies areas where existing Credit Union programs can be improved and/or enhanced.
• Performs other duties as identified from time to time.

Benefits

• medical insurance
• 100% credit union paid dental and vision insurance
• long term and short term disability insurance at no cost to you
• free life insurance and accidental death and dismemberment insurance
• a generous match on the 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed