Member Solutions Specialist

O Bee Credit Union • Lacey, WA

20h • $25 - $37

About The Position

O Bee Credit Union is hiring a Member Solutions Specialist to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture. What You’ll Do : As our Member Solutions Specialist , you’ll act in the best interest of O Bee Credit Union by resolving delinquent and collection accounts while maintaining respectful, solution-focused relationships with our members. You’ll work directly with members to resolve past-due balances while mitigating financial risk for the credit union.

Requirements

• Must have high school diploma or equivalent.
• Must have at least one year of customer service experience.
• Must be able to pass a background and credit check.
• Must be bondable.
• Excellent written, verbal, and electronic communication skills.
• Strong analytical and active listening abilities.
• Proficiency with Microsoft Office 365 and related software.
• Strong interpersonal skills with the ability to collaborate across all levels.
• Excellent time management, organization, and prioritization skills.
• Ability to adapt to changing priorities and deadlines.
• Sound judgment with the ability to independently plan and accomplish goals.
• Proven discretion and ability to maintain confidentiality.
• Strong problem-resolution and prevention skills.
• High level of accuracy and attention to detail.

Responsibilities

• Review, maintain, and resolve assigned collection queues in a timely manner.
• Communicate with members to resolve delinquencies and develop repayment plans.
• Research accounts that require alternative resolutions, including debt restructuring, loan modification, repossession, foreclosure, charge-off, or legal action.
• Send out required collection and legal notices in compliance with state and federal regulations.
• Initiate repossession and foreclosure procedures when necessary.
• Maintain thorough and accurate electronic documentation of all collection activity.
• Assist with delinquency, charge-off, and recovery reporting for management review.
• Act as the credit union’s representative in collection and legal matters.
• Support internal teams and members with inquiries related to delinquent accounts.
• Assist attorneys with legal pleadings, demand letters, and related administrative tasks.
• Adhere to all regulatory, policy, confidentiality, and compliance requirements.

Benefits

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees