Full-time Member Solutions Specialist

FivePoint Credit Union External • Port Arthur, TX

31d

About The Position

Responsible for performing collection activities associated with various delinquent member accounts, including Visa/Mastercard credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.

Requirements

• High school graduate or equivalent.
• Knowledge of collection and repossession procedures and related laws and regulations.
• Understanding of Credit Union loan products and policies.
• Familiar with default and enforcement clauses.
• Familiar with deposit programs, account ownership, and casualty insurance.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.
• Previous collection experience.
• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.

Nice To Haves

• Previous collection experience with full-service financial institution helpful.

Responsibilities

• Assumes responsibility for the effective and professional performance of collections' functions.
• Assumes responsibility for the effective performance of repossessed property functions.
• Assumes responsibility for the efficient administration of collections and repossessed property activities.
• Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel.
• Assumes responsibility for related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED