Member Solutions Specialist

Service One Credit Union • Bowling Green, KY

3d

About The Position

We're looking for a detail-oriented Member Solutions Specialist to support a variety of transactional, card services, and risk-management functions. In this role, you'll help ensure accurate processing of member transactions, support debit/credit card operations, assist with the Premium Overdraft Program (POP), and provide excellent service to members and internal teams.

Requirements

• Associate degree or equivalent experience
• 3+ years of related experience (financial institution, teller, or card services strongly preferred)
• Strong analytical, communication, and customer service skills
• Proficiency with Microsoft Office and financial systems

Nice To Haves

• financial institution
• teller
• card services

Responsibilities

• Process daily ACH, RDC, A2A, and share draft files, including exceptions and adjustments
• Support debit and credit card platforms, troubleshoot card issues, and help prevent fraud
• Review new accounts, overdrawn accounts, and risk-related activity
• Assist with wire transfers, levies, garnishments, and regulatory compliance tasks
• Research and resolve account errors while maintaining confidentiality and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree