Member Services Team Member

Acac•Charlottesville, VA

20h

About The Position

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk

Requirements

Must be able to stand, move, walk, and bend for the duration of a shift
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
High School Diploma or GED preferred
Prior customer service experience highly desired
Prior experience handling payments and cash registers
Proficient computer skills
Must be at least 18 years old
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member-designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
Assist with Service Days
Assist with acac programs, special events, or activities outside your department
Promptly return messages
Exhibit a positive attitude at all times
Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

Responsibilities

Greet all members and guests in a friendly and courteous manner
Check every member and guest in accurately and quickly
Direct guests to the membership department for club pricing, costs and enrollment
Manage member and guest enrollment in programs and events
Answer incoming calls in a clear and friendly and expedient manner
Provide information regarding acac programs and registration
Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
Maintain an orderly and highly functional work area
Process POS transactions accurately and in an efficient manner
Know and adhere to opening and closing procedures
Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication