Member Services Team Member

Barton & Gray LLCPortsmouth, NH
19hOnsite

About The Position

Barton & Gray Mariners Club is looking to add another dynamic individual to join our Member Services team to assist our Club Members with yacht reservations, curated outing experiences, and high-touch customer service. This position is based out of Portsmouth, NH and is not a remote position.

Requirements

  • Professional demeanor
  • Ability to multitask
  • Detail oriented
  • Excellent organizational skills
  • Excellent communication and writing skills
  • Pleasant phone etiquette
  • Ability to work independently and within team environment
  • Excellent computer skills and effective use of CRM tools
  • Flexible schedule, including weekends, rotating nights & holidays
  • College degree or related experience
  • Strong references

Nice To Haves

  • Hospitality experience a plus
  • Competence in Macintosh applications or willingness to learn

Responsibilities

  • Member communications via phone, text, and email
  • Scheduling Member outings via proprietary Club software
  • Planning for and ensuring a pleasant, fun experience
  • Organization of catering orders with preferred vendors
  • Making restaurant and dock reservations and handling other member requests
  • Harbor destination research and updating databases
  • General administrative duties as necessary
  • Other duties as assigned by management.
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