Member Services Representative (Call Center)

Landings Credit Union • Tempe, AZ

2d

About The Position

Are you passionate about providing exceptional service and making a real difference in people's lives? We are looking for a dedicated, enthusiastic, and friendly Member Services Representative to join our dynamic team. As the first point of contact for our members, you will play a critical role in delivering outstanding member support while helping create a positive and seamless experience. If you enjoy problem-solving and building relationships over the phone, this is the role for you!

Requirements

• Previous experience in a call center or customer support role is preferred.
• Familiarity with outbound calling techniques is a plus.
• Proficiency in basic computer skills, data entry, and handling member information is essential.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide top-tier member service by managing inbound and outbound calls with professionalism, addressing inquiries, resolving issues, and ensuring member satisfaction.
• Utilize systems and tools effectively to track interactions, update records, and ensure accurate data entry.
• Support and build relationships with members, identifying their needs and offering tailored solutions to enhance their experience.
• Collaborate with teammates to improve processes and share best practices.
• Leverage multilingual skills (if applicable) to assist diverse members and foster an inclusive experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed