Member Services Coordinator - Recreation Services

Iowa State University • Ames, IA

1d

About The Position

Are you excited about the opportunity to work in a dynamic recreation services environment while building meaningful relationships with faculty, staff, and students? Would you thrive in an environment where creativity is encouraged and supported? If so, Recreation Services at Iowa State University is currently seeking applicants for a Member Services Coordinator! This position will be classified as a Recreation Services Specialist I. What You'll Do: Coordinate and oversee daily operations for memberships, locker rentals, program sales, and member engagement. Manage eligibility and access for membership types and locker services in compliance with university standards. Provide technical support and troubleshoot system operations (e.g., Fusion, Workday). Greet members and guests; process transactions for memberships, lockers, and programs. Lead evaluation and assessment efforts; prepare reports for leadership. Develop and implement outreach and promotional initiatives in collaboration with marketing. Build partnerships with campus groups to promote membership offerings and services. Collaborate with department programs to enhance member engagement and retention. Serve on departmental or division committees as needed. Recruit, hire, train, supervise, and evaluate student employees. Support First Aid/CPR training and student development aligned with ISU Student Learning Framework. Promote wellbeing and professional development for student staff. Assist with budget development and monitoring for Admin Operations. Reconcile membership transactions and maintain accurate records. Support budget forecasting for future expenses and revenues. Help develop training protocols for student employees. Coordinate with Risk Management and EHS to ensure compliance with safety standards. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Requirements

• Bachelor’s degree
• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

• Bachelor’s degree or higher in Event Management, Recreation, Kinesiology, Business, Marketing, or a related field.
• Experience using recreation management software (e.g., Fusion) and enterprise systems such as Workday.
• Experience engaging with patrons and facilitating services in a recreation or customer-focused environment.
• Experience in program promotion and member engagement, including marketing programs and services.
• Experience in staff management, including hiring, training, and supervising employees.

Responsibilities

• Coordinate and oversee daily operations for memberships, locker rentals, program sales, and member engagement.
• Manage eligibility and access for membership types and locker services in compliance with university standards.
• Provide technical support and troubleshoot system operations (e.g., Fusion, Workday).
• Greet members and guests; process transactions for memberships, lockers, and programs.
• Lead evaluation and assessment efforts; prepare reports for leadership.
• Develop and implement outreach and promotional initiatives in collaboration with marketing.
• Build partnerships with campus groups to promote membership offerings and services.
• Collaborate with department programs to enhance member engagement and retention.
• Serve on departmental or division committees as needed.
• Recruit, hire, train, supervise, and evaluate student employees.
• Support First Aid/CPR training and student development aligned with ISU Student Learning Framework.
• Promote wellbeing and professional development for student staff.
• Assist with budget development and monitoring for Admin Operations.
• Reconcile membership transactions and maintain accurate records.
• Support budget forecasting for future expenses and revenues.
• Help develop training protocols for student employees.
• Coordinate with Risk Management and EHS to ensure compliance with safety standards.

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees