Member Services and Events Manager (MS&EM)

St Ives Country Club•Johns Creek, GA

About The Position

The Member Services and Events Manager (MS&EM) is a key leadership role responsible for planning, producing, coordinating, promoting, executing, and managing exceptional member events, weddings, banquets, and golf tournament related entertainment programs. This position plays a critical role in enhancing the overall member experience by delivering engaging, well-executed events that reflect the Club’s mission, values, and service standards. Serving as a primary point of contact for members and guests, the MS&EM works collaboratively across multiple departments and with third-party vendors to ensure seamless event execution. This role requires a high level of organization, creativity, attention to detail, and a strong service-oriented mindset.

Requirements

Minimum of 3–5 years of experience in event management, hospitality, private clubs, hotels, resorts, or related industries.
Must have the ability to maintain guest satisfaction under pressure or deadlines.
Fun, energetic and positive personality.
Fast learner, capable of multitasking in a fast-paced environment
Advanced knowledge of Microsoft Office and NorthStar is required.
Flexible schedule required, including evenings, weekends, and holidays as dictated by the event calendar. Ability to fulfill assigned tasks quickly and efficiently.

Responsibilities

Support the Event Sales Manager with planning and executing event sales, including coordinating logistics, managing event details, and maintaining clear client communication.
Serve as the primary client liaison throughout the planning process, ensuring all preferences and requirements are accurately captured and communicated.
Prepare and distribute event proposals, contracts, orders and BEO’s plans with strong attention to accuracy and detail.
Source, hire, and manage entertainment, including negotiating fees, confirming schedules, and overseeing performance arrangements.
Collaborate with the Food & Beverage team to plan annual and monthly food promotions and special dining experiences.
Work with management to establish pricing for events and club activities.
Build and maintain community relationships with retailers, artists, entertainers, and other partners to enhance member experiences.
Act as the liaison to the Social Committee and other assigned committees.
Coordinate event communication and promotional needs in partnership with the Director of Catering.
Adhere to and promote safe work practices and ensure compliance with all club policies and procedures.
Oversee member‑facing services, ensuring exceptional service and smooth daily operations.
Manage on‑site event logistics such as reservations, room usage, décor, entertainment, and guest flow.
Facilitate communication and alignment across departments regarding member events, daily activities, and operational updates.
Participate in weekly Staff meetings to support consistent service standards and operational excellence.
Ensure accurate and timely communication of event details to club staff and members by collaborating with department heads.
Assist in planning and executing recreational and educational programs for children and guests.
Work with the Decorating team to create and implement décor concepts for clubhouse events and seasonal displays.
Partner with the CFO to support budget compliance, member billing accuracy, and financial performance goals.
Attend staff and management meetings as required.
Lead the development and management of the annual social events calendar.
Perform additional duties as assigned by the Membership Director and/or General Manager.
Proven experience in budget development oversite and expense management.
Support social media communications and event initiatives by capturing and publishing engaging photos and videos that highlight and enhance the member experience.