Events & Member Relations Manager

Intown Golf Club•Nashville, TN

10h

About The Position

We are seeking a Events & Member Relations Manager (Community Manager) – a service-oriented individual who thrives at connecting people and creating community. This is a high-impact, hands-on role responsible for ideating, facilitating, and executing all types of club event programming – whether F&B or Lifestyle-based programming – as well as facilitating the needs of our members who host their own private events, to ensure all members are highly engaged with the club, and create meaningful and lasting connections with each other. This is an individual contributor role, reporting to the Director of Events, and potentially the Membership Sales Team, depending on market-specific membership sales requirements.

Requirements

Blend of Marketing, Hospitality & Operations Expertise – You’ve worked for a brand/marketing agency, private club, hotel, or fine dining restaurant in marketing activation, event management, operations, or member/guest relations capacity
Genuine Interest and Curiosity in all Golf Culture, Food, Lifestyle, Luxury, and Travel Experiences – Voracious consumer and ambassador of all things cool
Service-oriented Mindset & Genuine Desire to Connect People – Willing to get to know, understand, and facilitate the needs of each and every member; foster connections with like-minded members to create community
Genuine Interest and Curiosity in all Cultural, Lifestyle, and Golf Trends and Experiences – You are a voracious consumer and ambassador of all things timeless, modern, relevant, and cool
Extremely High Attention to Detail – Willing to go the extra mile to design and execute event programming that truly make them unique, and reflect the ethos of the club’s mission and brand
Problem Solver & Strategic Thinker – Able to step back and assess the big picture while also diving into the details
4+ years of experience in a relevant role, such as event management, member/guest relations, membership services, community development, hospitality operations (fine dining, restaurant, hotel, private club, etc.)
Strong ability to work cross-functionally with finance, membership, operations, marketing, and leadership teams

Nice To Haves

Bachelor’s degree in a relevant field (e.g. Hospitality) is a plus but not required – real-world experience matters more

Responsibilities

Create, Facilitate, and Execute Club Events – Conceptualize and execute various weekly club events, big or small, with the goal of generating engagement and facilitating meaningful connections within the membership
Facilitate and Execute Private Events – Respond to private event requests, collaborate with the host based on event purpose and vision, negotiate pricing and details with both the host and the internal team – FOH, BOH, Golf – and ensure the event is executed flawlessly
Onboard New Members – Welcome each new member to the club and educate them on all critical information – account setup, billing, how-to guides, code of conduct, upcoming events, etc. – as well as facilitate introductions to key club-level staff and other members, so they can immediately become part of the community and enhance their enjoyment the club
Act as Primary Contact for All Members – Help members resolve any and all issues related to billing, usage of the club, events, feedback, and triage accordingly to the appropriate internal department
(Market-Specific, If Needed): Assist with Membership Sales Efforts – Conduct tours for member prospects, educate them on the benefits of membership, and help the membership team with the vetting process to ensure each member is a great cultural fit