Member Service Teller

Red River Employees Federal Credit Union • Hope, AR

2d

About The Position

Opens all new Credit Union memberships and acts as a liaison between the member and Credit Union to assist the member with their financial needs.

Requirements

• Two or more years of experience with a financial institution, working in a teller and customer service-related position.
• High school diploma or the equivalent, with some college preferred.
• Competent computer skills and use of standard office equipment.
• Friendly, outgoing, well-groomed, tactful, compassionate, enjoys public contact, reliable, flexible, alert to member needs and aware of surroundings. Able to use good judgment and make decisions.
• Ability to meet, speak, and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Responsibilities

• Greets members as they enter the lobby in an outgoing, courteous manner.
• Cross-sells products/services as needed to meet the financial needs of the individual member.
• Reviews membership applications for approval. Opens and provides information on all RRCU account types.
• Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfers, wire transfers, and other financial needs.
• Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM/ITM, Check Card, and Gift Cards) and Moneyline transfers.
• Corresponds with members via the internet and/or mail answering questions and settling member service issues.
• Prints and reviews member statements or account histories. Provides counsel to members regarding the activity of their accounts. Makes corrections to accounts as needed.
• Opens, closes, and provides daily entry to safe deposit boxes; maintains safe deposit logs.
• Alert to warnings of fraud and able to detect and avoid possible fraudulent activity.
• Responsible for the security of their own negotiables until signed over to the proper designated employee.
• Performs the functions of a teller competently with little supervision. Cashes and deposits checks for members in accordance with operating procedures of RRCU.
• Disburses checks, takes payments, sells money orders, issues traveler’s checks, and performs account transfers as requested by members.
• Balances cash drawer daily when performing teller duties.
• Must set an example of professionalism.
• May serve as a RRCU notary.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED