Member Service Staff

YMCA Twin Cities•Edina, MN

51d•$16•Onsite

About The Position

Southdale YMCA in Edina Membership team is seeking friendly, customer-focused individuals who excel at multitasking to join our Welcome Desk team. Hours vary by site based on operational needs. Team members enjoy a free YMCA of the North membership and discounts on YMCA programs. The salary range of this position is $ 16.00. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package for full-time includes a wide range of benefits (medical, dental, life, disability, and more) as well as generous paid time off and free membership. Part-time benefits will vary. The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence.

Requirements

Excellent customer service, sales, problem solving, communication and interpersonal skills
Computer knowledge
Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
Must be self-directed and motivated
Ability to work with a diverse population and be inclusive to all
Ability to multi-task

Nice To Haves

Previous customer service experience
Multilingual
Knowledge of cash receipting
High School Diploma/GED

Responsibilities

Provide excellent service to members, guests, and participants in the branch and on the phone.
Create a high level experience for members, guests and participants through engagement and building a connection.
Understand and enforce all applicable YMCA policies.
Operate membership software and all necessary office equipment.
Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
Assist in the sale of YMCA programs, services and product to members, guests, and participants.
Provide tours to prospective members.
Responsible for maintaining towels at Member Services.