Parking Staff Member

Santa Clara University•Santa Clara, CA

8d•$25 - $30

About The Position

Under the leadership and supervision of the P&TS Shift Supervisor, the Parking Staff Member enforces parking rules and regulations, interacts with SCU community and guests regarding enforcement issues, addresses inquiries and concerns via email, phone and in person and performs related duties as assigned. This position is responsible for routine parking enforcement functions, such as issuing parking citations and patrolling parking lots and structures. Parking Staff Members are expected to become increasingly knowledgeable of department policies and procedures pertaining to the campus and parking enforcement and to carry out assignments with increasing autonomy and accountability. Candidates must demonstrate skill sets in working as part of a diverse team, establishing and maintaining cooperative working relationships with SCU constituents and external customers, and demonstrate a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity. Candidates must also exemplify a strong understanding of and commitment to community-oriented service and safety.

Requirements

High School Diploma or GED required; AA/AS preferred
1+ years of customer service related experience preferred
Valid California driver’s license required
Ability to obtain PC-832 P.O.S.T. certification by the end of their 6-month probationary period
Ability to maintain a working knowledge and understanding of SCU’s parking rules and regulations.
Ability to interpret, apply, explain and enforce parking rules and regulations daily; exercise sound judgment within established guidelines and supervisory direction; analyze situations and determine appropriate course of action; prepare clear and concise correspondence; establish and maintain effective working relationships with staff, public and other governmental agencies; communicate effectively both orally and in writing; prepare and maintain clear, concise and accurate documentation.
Demonstrate excellent oral and written communication skills.
Team-oriented individual with a willingness to take initiative and get things done
Ability to exercise sound judgment, common sense and the ability to maintain confidentiality.

Responsibilities

Enforces parking rules and regulations, patrols parking lots on foot, bicycle or electric utility vehicle, identifies parking enforcement violations and determines, writes and/or issues citations or warnings in accordance with the University's rules and regulations in conjunction with the Memorandum of Understanding (MOU) with the City of Santa Clara Police Department.
Interacts extensively with SCU faculty, staff, students and the public on an ongoing basis; receives, listens to and skillfully handles parking inquiries and complaints; educates the public regarding parking permit requirements and citations; responds to questions and concerns or refers complaints and requests to supervisor or other departments as warranted.
Requests supervisor’s assistance, guidance and/or intervention as needed and provides clear, concise documentation and explanation; as necessary.
Inspects parking lots and parking garages and places work orders for items needing repair. Identifies curb repainting, restripe, reseal and signage needs and recommends resolutions to their supervisor. Ensures bicycles and electric utility vehicles and/or golf carts are driven and cleaned on a routine basis. Routinely inspects Electric Vehicle Charging Stations (EVCS) and pay stations to ensure they are up and running for community members.
Ensures enforcement equipment, bicycles and electric utility vehicles/golf carts are in working order and notifies supervisor immediately if equipment is malfunctioning, damaged or requires service. Provides set up, tear down and day of assistance with campus events including but not limited to events of university importance (i.e. Commencement, Grand Reunion, Preview Weekend, etc). Support may include setting up parking equipment, blocking parking stalls, traffic control, etc.
Parking Staff Members engage in cross-training with office staff members and are responsible for answering emails in the delegated transportation inbox. They are also responsible for reviewing and providing feedback on departmental documents and reports.
Parking Staff Members are active participants in weekly team meetings and one on one meetings with supervisors.
Parking Staff Members alternate shifts at the main entrance kiosk, answering questions both verbally and in writing. They are also responsible for directing/managing traffic from this location.
Assists Campus Safety Services with any incident reports related to parking and transportation services such as incidents related to towed vehicles, bicycle theft, property damage in surface lots and parking garages, and vehicle assists.
Assist with vehicle storage inspections as needed.
May assist and coordinate with Campus Safety Services, the fire department or other law enforcement or public safety agencies as necessary.
Other duties as assigned.