Member Service Specialist

American Montessori Society•Dayton, OH

1d•$20 - $22•Remote

About The Position

The Member Service Specialist serves as a primary point of contact for AMS members. This role is responsible for delivering high-quality members service, including processing applications, providing information on AMS member benefits and services, maintaining members accounts, managing phone and written inquiries. This role requires a strong service-oriented approach, tech-savviness, attention to detail and a collaborative approach in a remote work environment.

Requirements

Delivers responsive, empathetic support that enhances the member experience
Communicates clearly and professionally verbally and written communication
Ensure accuracy in data entry, application processing and member records
Resolves inquires and issue with sound judgment and professionalism
Technically proficient in Microsoft Office and learns new tools quickly
Experience with CRM (Customer Relationship Manager) software
Takes ownership of work and adapts to changing priorities
Maintains a positive, flexible and collaborative approach in a team environment

Responsibilities

Communicate with schools to ensure that membership renewal applications are complete and submitted accurately and on time, both verbally and in writing
Process member applications and invoices and make invoice collection calls for unpaid balances, to ensure timely payment of dues and submit requests for refunds as applicable
Use AMS database to enroll new members and maintain member accounts
Answer questions from prospective schools and individuals regarding the benefits of membership and refer potential members to the Member Development Associate
Assist with member benefit and engagement initiatives (e.g. AMS Connect, Resource Library, AMS Learning, scholarships, website revisions, etc.)
Assist with recruitment and retention of members
Undertake departmental tasks as delegated by supervisor
Monitor shared inboxes and provide helpful responses to external inquiries in a timely manner
Handle incoming calls and member inquiries
Participate in annual conference planning with a focus on member experience
Register participants for professional development, the annual conference, and events, which may include creating registrations, running registration reports, generating confirmations and invoices, making changes to registration information including cancellations and transfers, and collections.
Assist with membership mailings and other communications to members
Undertake departmental tasks as designated by supervisor