Member Service Specialist

North Georgia EMC•Fort Oglethorpe, GA

10d•Onsite

About The Position

To accept and process membership applications; to assist with member inquiries or complaints; to provide assistance with service and work orders; to provide efficient and courteous service in handling the collection of payment on member accounts; to maintain accurate records of member accounts in accordance with approved accounting procedures.

Requirements

High school graduate or equivalent.
Minimum 1-year experience in an office environment interacting with the public and handling cash.
Excellent problem-solving skills and solution oriented.
The ability to navigate multiple technical systems while multi-tasking to ensure members are served well and efficiently.
The ability to demonstrate a high level of competency and excellent customer service in a fast-paced environment.
The ability to learn North Georgia EMC’s policies and procedures.
The ability to obtain and/or maintain a valid Georgia driver's license.
The ability to satisfactorily pass North Georgia EMC’s pre-employment, post-offer physical examination and drug screen.
Excellent oral and written communication skills.
Ability to handle situations involving conflict.
Excellent typing skills and proficiency in the use of general office equipment.
Ability to become proficient in utilizing all applicable software and databases.
Ability to support team and lead by example with attitude, attendance, and helpfulness to members and coworkers.
Flexibility of irregular hours for assignment completion.

Nice To Haves

Associate degree in business or accounting.
Bilingual (English/Spanish).

Responsibilities

Properly receives and processes service orders and member applications.
Accurately develops computer file of member accounts and assigns appropriate account numbers.
Accurately analyzes and collects any arrears due NGEMC in accordance with established procedures.
Properly informs members about rates, all special programs and policies.
Verify requests for service paid the appropriate membership fees and deposits or any previous unpaid bills prior to the implementation of service.
Tracks customer accounts for any open arrangements. Immediately enters all arrangements into the SEDC computer system.
Provides accurate service to members by timely processing of member transactions.
Effectively responds to member inquiries and requests and notate action taken in UPN.
Collects balance due on active/inactive accounts and assists with tracking and billing of accounts.
Maintains confidentiality of all consumer information and documentation.
Adhere to the Cooperative values and goals of NGEMC and the MS department.
Other tasks and duties as assigned.