Member Service Specialist

GPO Federal Credit Union • City of Utica, NY

1h

About The Position

Our Mission:
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role
Provide information and member service concerning the credit union and its products and services, ensuring the highest quality of service.

Member Service Specialist scheduling is Monday - Friday, 8:30am - 5pm with two to three Saturdays a month from 9am - 12pm.

Requirements

• Ability to work in a team setting as well as take on individual projects.
• A two-year degree in a related field OR high school diploma with three years of successful telephone customer service experience in lieu of a two-year degree.
• Retail experience preferred.
• Willingness to promote credit union products and services.
• Determined and motivated individual with a positive attitude.
• A minimum of two years of customer service or call center experience.
• Must be able to work well with others, possess good communication skills, ability to multi-task, and work independently.
• Must be eligible for MLO licensing
• Proficient in the use of computers and various software programs.

Nice To Haves

• Retail experience preferred.

Responsibilities

• Serve members by providing service and information in a pleasant, professional, and efficient manner via telephone, email, or other correspondence.
• Research and solve questions, problems, and complaints concerning credit union accounts.
• Continuously check member service voice mail and/or email and reply promptly to member requests.
• Verify accounts, accept loan applications, process stop payments on share draft accounts, order cards, answer questions regarding share accounts, share drafts, IRAs, visa credit and debit cards, loans etc.
• Cross-sell credit union products and services when appropriate.
• Assist members with basic questions regarding their loans
• Assist members with remote access.
• Process wire transfers.
• Be responsible for researching member inquiries to ensure proper follow-up and satisfaction.
• Other duties as assigned.

Benefits

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays
• Actual compensation rate will be determined based on relevant experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees