Member Service Specialist I
Randolph Electric Membership Corporation•Asheboro, NC
1d•Onsite
About The Position
As a Member Service Specialist I, you'll be on the front lines of our member experience. You'll serve as a critical resource for billing and account services, ensuring our members feel valued and supported with every interaction. From processing payments and managing accounts to assisting with service requests and promoting our energy programs, this role is ideal for someone who is detail-oriented, tech-savvy, and people-focused. This is a dynamic role that's ideal for someone who thrives on making meaningful connections while ensuring accuracy and excellence in service.
Requirements
- Minimum two years of relevant experience
- Strong communication, organizational, and computer skills
- Ability to handle multiple responsibilities with accuracy and efficiency
Nice To Haves
- Associate degree in business or related field preferred
Responsibilities
- Responding to member inquiries by phone, in-person, or online
- Processing applications for electric service and verifying account details
- Managing billing adjustments, payments, and bank drafts
- Educating members on REMC's services and programs, including energy usage tools
- Utilizing a variety of software systems to maintain accurate records
- Supporting operational teams with service orders and data updates
- Promoting REMC's community-focused values with every interaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
