Member Support Specialist I

Tinker Federal Credit Union • Oklahoma City, OK

2d • $21 • Remote

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! What You’ll Do: As a Member Support Specialist I, you’ll be the first point of contact for our members — handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people.

Requirements

• High school diploma or equivalent required
• At least 2 years of related experience
• A passion for providing courteous, professional service in a call center environment
• Strong communication and problem-solving skills
• Critical thinking and the ability to resolve account issues independently
• Comfort with digital tools, Microsoft Office, and basic office equipment
• Basic math skills and knowledge of federal/state financial regulations
• Ability to use a TDD (telephone device for the hearing-impaired)
• Incumbent Bonding REQUIRED by TFCU’s chosen authority.
• Complete communications and regulations training.

Nice To Haves

• Credit union or banking call center experience preferred
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Responsibilities

• Assist members via phone and digital channels with non-cash transactions and account support
• Provide accurate information about TFCU products and services
• Guide members through digital banking tools and promote self-service options
• Collaborate with supervisors to resolve complex or unique member issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees