Member Support Specialist
About The Position
OneShare Health, LLC., based in Irving Texas is a medical cost sharing ministry providing a unique and affordable, ACA-exempt path to healthcare. Our core value is the biblical imperative of giving to and serving others. With industry-leading membership programs and an unparalleled member experience, OneShare Health is passionate about finding ways to fulfill our ministry to members, staff, and other charitable organizations. As a condition of employment, each employee will be required to affirm that he or she will be able to carry out all employment duties in a way that supports and is consistent with OneShare Health's Christian mission, vision, scriptural foundation, values, and beliefs found on our website at About Our Christian Health Care Sharing Ministry | OneShare Health Job Purpose The Member Support Specialist is responsible for delivering is responsible for delivering excellence in customer service through the engagement, consultation, and education of members in a fast-paced, in-bound, call center environment. The Member Support Representative receives telephonic inquiries including but not limited to the following: sharing request status and payments, member billing and account information, provider accessibility, and general program and eligibility questions. This critical, member-facing, role handles each call with care, empathy, detail, subject matter expertise and with the ultimate goal of a one-call resolution. The desired result of the Member Support Specialist is to consistently provide an unmatched member experience, delivered in accordance with OneShare's values, internal processes and procedures, and various regulatory requirements.
Requirements
- High School Diploma or equivalent
- One (1) Plus years of inbound call center, customer service experience
- Demonstrated ability to effectively multitask
- Demonstrated attention to detail and accuracy in a fast-paced environment
- Proficiency in various Microsoft applications
- Excellence in verbal and written communication skills
Nice To Haves
- Two (2) Plus years of experience in healthcare or insurance preferred
- Familiarity with databases (AS400) preferred but not required
- Bi-lingual (English/Spanish) preferred
- Demonstrated understanding of medical terminology helpful but not required
Responsibilities
- Demonstrates effective, active listening to collect relevant information, build rapport and respond to callers in a professional, empathetic, and compassionate manner
- Assists members in navigating company website and member portal(s) and encourages and reassures them to become educated, empowered, and self-sufficient
- Accurately and expediently resolves issues, finds solutions, and provides information to OneShare Health members and customers
- Effectively and accurately analyzes member and other customer inquiry type to help ensure accurate information and resolution steps
- Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures
- Meets quality, quantity, and timeliness standards to achieve individual and department performance goals
- Continually meets and exceeds Quality Assurance call audit standards
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid Long-Term Disability
- Company-paid Life Insurance
- Short-Term Disability
- Accident Insurance
- Indemnity Insurance
- Critical Illness Coverage
- 401(k) with Company Match (immediate vesting after 6 months)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
