Member Service Representative

West Suburban YMCA•Newton, MA

6h•Onsite

About The Position

The WSYMCA is seeking enthusiastic Member Services Representatives to join their team at the Church St location. This role is responsible for delivering excellent service to all members, guests, and program participants. Key duties include responding to member and guest needs, promoting memberships and programs, and maintaining the cleanliness and organization of the lobby area. The West Suburban YMCA is a charitable organization that welcomes all individuals, regardless of age, race, gender, religion, heritage, economic circumstance, or physical ability, and focuses on youth development, healthy living, and social responsibility to ensure that all children, adults, and families are healthy, confident, and connected.

Requirements

Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales or related experience.
Basic knowledge of computers.
Ability to prioritize in an environment that has substantial fluctuations in volume.
Detail oriented and excellent organizational skills.

Responsibilities

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct tours responsive to the needs of prospective members; sells memberships.
Builds authentic, effective relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Ensures that the lobby and desk areas are clean and adequately supplied with informational materials, schedules, forms, and promotional items.
Conducts routine cleaning of area, records as appropriate.
Applies all YMCA policies dealing with member services.
May monitor the locker rooms as required.
Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures. Completes related reports as required.
Attends all staff meetings and in-service trainings.
Must present a professional demeanor in proper uniform.
Willingness to accept responsibilities and duties other than those assigned.