Member Service Representative - Contact Center

Kohler Credit Union•Sheboygan, WI

2d•$20•Onsite

About The Position

Looking for a fresh start in a role where you can truly make a difference? Kohler Credit Union is hiring a Full-Time Member Service Representative for our Contact Center in Sheboygan, WI, starting at $20 per hour-and no prior experience is necessary. This is the perfect entry point to build your career with a financial institution dedicated to its members, employees, and the community. As a Contact Center Member Service Representative, you'll be the first point of connection for our members-answering questions, solving problems, and recommending services that support their financial goals. Every interaction you have helps members feel valued, supported, and confident in their financial journey. Why Work With Us? This isn't just a job-it's a place to start and grow a career. We offer a starting wage of $20/hour, flexible schedules, and generous PTO, along with a strong benefits package that includes health, dental, and vision insurance, a 401(k) with company match, life insurance, tuition reimbursement, and more. At Kohler Credit Union, we're committed to helping you succeed from day one. You'll receive hands-on training, ongoing support, and opportunities to learn new skills-even if you've never worked in a financial institution before. What You'll Do Your day starts with connecting to our members-answering questions and providing support across phone, chat, email, and secure messages. Every interaction is a chance to make someone's day easier and help them feel confident in their financial decisions. You'll listen to each member's needs and offer solutions-whether it's explaining services, recommending products, or guiding them through their accounts. Accuracy is key, too, as you handle tasks like debit card requests, mobile deposit verification, and reporting. Teamwork matters here. You'll collaborate with your peers to meet service goals and referrals, celebrating wins together along the way. And because growth is part of our culture, your day will also include opportunities to learn and develop new skills through ongoing training.

Requirements

High school diploma or equivalent required
Strong communication skills and attention to detail
Ability to follow compliance and regulatory requirements

Nice To Haves

Customer service or sales background is a plus, but not required

Responsibilities

Answering questions and providing support across phone, chat, email, and secure messages
Listening to each member's needs and offer solutions
Explaining services, recommending products, or guiding them through their accounts
Handle tasks like debit card requests, mobile deposit verification, and reporting
Collaborate with your peers to meet service goals and referrals
Learn and develop new skills through ongoing training