Member Service Representative - Pantano

Hughes Federal Credit Union•Tucson, AZ

1d•$20 - $25

About The Position

In this role, you will provide exceptional service to members by assisting with account openings and closings, processing consumer loan applications, and delivering accurate information about our products and services. The ideal candidate is friendly, efficient, and capable of identifying member’s needs to offer the most suitable financial solutions.

Requirements

Minimum of six months of similar or related experience
High school diploma or equivalent
Excellent Customer service and interpersonal communication skills
Strong attention to detail and accuracy in data entry and documentation
Sound judgement and decision-making within authority limits

Nice To Haves

Experience in loan underwriting or processing consumer loans
Bilingual abilities are a plus

Responsibilities

Assist members with opening, maintaining, and closing accounts.
Underwrite and process consumer loans within authorized limits, per credit union policy.
Respond to member inquiries regarding products, services, and account issues.
Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions.
Identify and act on cross-sell opportunities to promote credit union products and services.
Ensure accurate documentation and maintenance of member records and reports.
Compile and assemble loan documentation for proper recordkeeping.
Serve as a liaison between members and internal departments or external organizations.
Deliver courteous, timely, and professional service to all members and coworkers.