Member Service Representative

NATIONAL GAS & OIL CO•Newark, OH

2d•Onsite

About The Position

The Energy Cooperative, headquartered in Newark, Ohio, serves over 70,000 electric, natural gas, and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment. At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best. We are currently seeking to fill the position of Member Services Representative at our Newark Headquarters Office. This position is responsible for assisting member-consumers with natural gas, propane and electric service. Provides general customer service duties and ensures all member-consumers are dealt with in a courteous and professional manner. Promotes the Cooperative’s Mission, Vision and Value statements by providing service excellence.

Requirements

High school diploma or equivalent is required.
Requires ability to read, write and use basic math and grammar.
Must possess a valid driver's license and have the ability to attend meetings and/or training seminars when requested.
Ability to read, analyze and interpret data to department members as well as existing and prospective members/consumers.
Ability to maintain a professional demeanor when talking with all members including irate members.
Must possess excellent telephone and communication skills and be able to consistency provide the highest of quality customer service to existing and prospective members/consumers.
Performs well under stress, when confronted with emergency, critical, or unusual situations.
Must be able to consistently meet or exceed departmental goals and objectives.
Must be computer literate; Microsoft office knowledge-basic software package; general typing; operate a 10-key calculator; teamwork; detail orientation; organizational skills; verbal and written communication skills.

Nice To Haves

Previous experience working with the general public and in a call center is preferred.

Responsibilities

Support and incorporate the Cooperative's Mission, Vision, and Values in professional behavior and decisions.
Comply with all Cooperative policies, procedures, goals and objectives and meet attendance and punctuality guidelines.
Understand, observe and enforce cooperative safety and security procedures and report potentially unsafe conditions to department supervisor and/or safety department personnel.
Punctual and conscientious about work hours and is available for overtime when requested. Consistently maintains a professional manner and business appearance in accordance with company standards.
Assist members with the initial process of setting up new construction accounts for electric, natural gas and propane.
Assist member-consumers with natural gas, propane and electric service including questions, complaints, new accounts, transfers, terminations, collections, payments and/or payment arrangements in person or by telephone in an efficient and pleasant manner.
Greet Cooperative members and the general public in a friendly and courteous manner and direct them to the proper person/department when applicable.
Responsible for incoming and outgoing mail to headquarters and distributes appropriately. Meters outgoing mail for postal delivery.
Assist, explain and direct members to various assistance programs, i.e. HEAP, LEADS, and Job and Family Services, when appropriate.
Performs other related work in addition to other duties as may be assigned.