Member Service Representative

Alliance Catholic Credit Union•Allen Park, MI

About The Position

Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Branch Manager. The ideal candidate: Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs. Able to consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests. Ability to work in a team environment Ability to exceed a strong customer services experience Strong member service experience Ability to promote and identify referral opportunities to enhance member relationship. Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel. Proficient in written/oral communication. Dependable, adaptable/flexible, detail oriented A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results--accurately and efficiently. We seek candidates with a high school diploma, associate degree or higher and/or 3-5 years of credit union teller/customer service or similar or related experience. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

Requirements

Ability to work in a team environment
Ability to exceed a strong customer services experience
Strong member service experience
Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel
Proficient in written/oral communication
Dependable, adaptable/flexible, detail oriented
A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results--accurately and efficiently
high school diploma, associate degree or higher and/or 3-5 years of credit union teller/customer service or similar or related experience

Responsibilities

assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs
consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests
promote and identify referral opportunities to enhance member relationship