Member Service Representative

WMCU • Grand Rapids, MI

just now • Onsite

About The Position

Bloom Credit Union is looking for a talented individual to join our team as a Member Service Representative at our Meadowbrook Branch. Our Member Service Representatives are responsible for assisting members with their lending needs.

Requirements

• High school diploma or GED required.
• Able to pass a background check.
• Must have excellent written and oral communication skills.
• Must be detailed oriented.

Nice To Haves

• CUAnswers experience preferred.
• Lending experience preferred.

Responsibilities

• Assist members with the loan application process.
• Pull credit reports and calculate the debt-to-income ratios.
• Prepare loan applications for underwriting and complete necessary documentation to fund or deny a request.
• Open memberships.
• Identify cross-selling opportunities and make appropriate recommendations of products and services to meet the financial needs of members.
• Develop and maintain an up-to-date and comprehensive knowledge of all credit union products and accounts and related policies and procedures.

Benefits

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED