Member Service Representative

Chief Financial Credit Union • Rochester Hills, MI

21h • Onsite

About The Position

Looking for a stable, people-focused career in banking? Join our Credit Union as a Member Service Representative and make a real difference in our members’ financial lives. This is a full-service frontline role where you’ll assist members in-branch and by phone, process transactions, open accounts, and recommend solutions that support financial well-being. If you enjoy helping people, working in a team environment, and delivering accurate, professional service — we’d love to meet you.

Requirements

• Strong customer service and communication skills
• Attention to detail and cash-handling accuracy
• Ability to multitask in a fast-paced environment
• Professional, team-oriented mindset

Nice To Haves

• Prior teller, retail banking, or cash-handling experience preferred

Responsibilities

• Process deposits, withdrawals, payments, and other transactions accurately
• Open, close, and maintain consumer accounts
• Assist members in-branch and by phone
• Identify member needs and recommend appropriate products and digital services
• Balance cash drawer and complete end-of-day procedures
• Maintain compliance with banking regulations and credit union policies

Benefits

• Medical (BCBSM PPO & HMO options)
• Dental insurance with employer contribution
• Vision coverage
• 401(k) with employer match
• Generous Paid Time Off
• Professional development opportunities
• Positive, supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed