Member Service Representative (English/Spanish Speaking Preferred)
About The Position
Deseret First Credit Union is seeking a Member Service Representative to join their award-winning team. This role is crucial for providing exceptional service to members, assisting them with new accounts, lending opportunities, and financial transactions. The position involves educating members on credit union products and services, accurately processing transactions, and maintaining member records. The ideal candidate will be passionate about delivering an outstanding member experience, proactive in problem-solving, and committed to building branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services. The company prides itself on a positive atmosphere and offers a comprehensive benefits package.
Requirements
- High school diploma or GED and six months of experience working with the general public required
- Driven by a purpose
- Energetic, friendly, and professional
- Passionate about delivering an exceptional member experience
- Empathetic
- Proactive
- Ability to think outside the box and solve problems
- Aptitude to discuss and recommend financial products and solutions
- Ability to work well in a team environment
- Oral and written communication skills
- Ability to multi-task
- Microsoft Office Suite; strong ability to learn new software programs
Nice To Haves
- English/Spanish Speaking Preferred
Responsibilities
- Opening new accounts and providing support and guidance with lending opportunities
- Educating on and proposing credit union products and services that provide solutions to member's financial needs
- Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
- Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
- Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services
Benefits
- 12 paid holidays
- A positive atmosphere and co-workers who truly care
- Full benefits package, perks, and discounts worth a double-take
- Competitive compensation
- Enjoyable activities and wellness initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
