Member Service Representative, Lowell, MA, Part-Time, Onsite (30.5 hours)

Digital Federal Credit Union•Lowell, MA

40d•$22•Onsite

About The Position

Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals. Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and promote self-service options. Prepare Signature Guarantee requests and conduct Notary Public services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Be cross trained as a teller and accurately process both teller and MSR transactions, assist with end of day balancing, Instant Issuance and ATM balancing if applicable. Periodically work as a teller to maintain knowledge and support the branch needs. Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments. Continuously identify and submit efficiency and process improvement ideas Perform other job-related duties as assigned.

Requirements

High School diploma or equivalent
1-3 years related experience
Excellent written and verbal communication skills
Consistent attention to detail
Strong technical skills (Word, Excel, Email)

Nice To Haves

Bilingual skills a plus

Responsibilities

Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
Understand and explain all DCU products and services.
Open new memberships, accounts and loans utilizing established guidelines and promote self-service options.
Prepare Signature Guarantee requests and conduct Notary Public services.
Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
Be cross trained as a teller and accurately process both teller and MSR transactions, assist with end of day balancing, Instant Issuance and ATM balancing if applicable.
Periodically work as a teller to maintain knowledge and support the branch needs.
Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files
Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
Continuously identify and submit efficiency and process improvement ideas
Perform other job-related duties as assigned.