Teller, Lowell, MA, Full-Time, Onsite

DCU•Lowell, MA

9d•$20•Onsite

About The Position

Summary/Objective: Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, accurately processing members’ transactions, providing service excellence, and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing. Perform Teller duties as needed. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards. Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. Understand and explain all DCU products and services and complete member requests. Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options. Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments. Continuously identify and submit efficiency and process improvement ideas. Perform other job-related duties as assigned.

Requirements

High School Diploma or equivalent
Prior cash handling experience
Excellent verbal communication skills
Consistent attention to detail
Strong technical skills (Word, Excel, Email)

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
Perform Teller duties as needed.
Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing.
Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards.
Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines.
Understand and explain all DCU products and services and complete member requests.
Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options.
Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
Continuously identify and submit efficiency and process improvement ideas.
Perform other job-related duties as assigned.