Member Service Representative
About The Position
TowneBank fosters a culture committed to exquisite service for its members, aiming for a reasonable rate of return for shareholders, a bright future for its dedicated bankers, and a leadership role in promoting the social, cultural, and economic well-being of the community. The bank embraces a hometown banking philosophy, with family members, directors, and employees actively volunteering and donating time to local organizations. The Member Service Representative handles monetary transactions, ensures security guidelines are followed, stays updated on bank policies and federal laws, reviews member accounts, balances cash drawers, promotes bank products, and provides excellent service.
Requirements
- One year cash handling and customer service experience with a single employer and/or six months bank teller experience
- Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications.
- Flexibility to learn and grow as new systems or processes emerge
- Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
- Ability to accurately process monetary transactions in a timely fashion
- Proven ability to provide excellent member service in person, on the phone, and by email
- Ability to work as an integral team player
- Punctuality and dependability are a must
Nice To Haves
- Experience using Bank software programs a plus.
Responsibilities
- Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
- Follows the Bank’s security guidelines on a daily basis
- Stays abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
- Reviews member accounts in order to make appropriate decisions regarding the requested transaction
- Accurately keeps cash drawer in balance on a daily basis
- Promotes TowneBank and its products and services
- Provides exquisite service to members in person, on the phone or by email
- Displays a professional appearance and behavior
- Handles other branch duties as assigned
- Adheres to applicable federal laws, rules, and regulations including those relating to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
