Member Service Representative

DORT FINANCIAL CU•Commerce Charter Township, MI

About The Position

This position will require travel to some or all of our existing branches until the official opening of the Commerce Branch. Our existing branches are located in Flint, Grand Blanc, Fenton, Davison, Lapeer, Swartz Creek, Clio, Orion Township, Clarkston, and Owosso. Join Our Team and Make a Difference! We strive to execute our mission of enriching people’s lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. Your Role: As a vital member of our team, you'll provide a wide range of Credit Union services, beginning with building and strengthening member relationships by matching their needs with our products and services.

Requirements

High School Diploma or GED required
At least one year of customer-facing experience in credit unions or financial institutions.
You should be bondable and proficient with Microsoft Office or similar software, with a positive attitude and excellent communication skills.

Nice To Haves

Bachelor’s degree is a plus.

Responsibilities

Interviewing and counseling loan applicants and enrolling new members
Reviewing and suggesting improvements for current and prospective loans by effectively reviewing loan applications and credit reports
Assist with loan, cash, and teller services
Offer credit score coaching to save our members money
Fundamental financial counseling to boost our members money management knowledge